Refund policy

Modern Mama Customs Return & Refund Policy

At Modern Mama Customs, every item is made just for you! Because our products are made to order, we are unable to accept returns or exchanges for incorrect size selections, change of mind, or buyer’s remorse.

Please double-check your size, color, shipping address, and other order details before completing your purchase.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 14 days of delivery at hello.modernmama26@gmail.com.

Please include your order number, a description of the issue, and clear photos showing the problem. Once reviewed, we’ll work with you to make it right. If the issue qualifies, a replacement or refund may be provided at no additional cost.

Sizing
Because items are made to order, we cannot offer returns or exchanges due to ordering the wrong size. Please review the sizing information provided on the product listing before ordering.

Personalized & Custom Items
Personalized and custom-made products are final sale and cannot be returned or exchanged. If we made an error on your personalized item or it arrives damaged or defective, please contact us so we can help.

Cancellations & Order Changes
Orders enter production quickly. If you need to request a cancellation or change, contact us as soon as possible. We cannot guarantee that an order can be changed or canceled once it has been submitted for production.

Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Questions about your order? We’re happy to help! 💗
Modern Mama Customs
hello.modernmama26@gmail.com