Shipping & Returns

Shipping & Return Policy

Thank you for shopping with Modern Mama Customs! 🩷

Many of the products available through our online store are made especially for you after your order is placed. Because we use a print-on-demand fulfillment process for many of our products, our shipping and return policies work a little differently than a traditional retail store.

Please review the information below before placing your order.

SHIPPING

Order Processing

Most apparel and print-on-demand products are made to order. After your order is placed through Modern Mama Customs, it is sent to one of our fulfillment partners for production.

Production time is separate from shipping time and may vary depending on the product, fulfillment location, order volume, and time of year.

Estimated delivery dates provided at checkout are estimates and are not guaranteed.

Shipping & Tracking

Once your order has been produced and shipped, tracking information will be sent to the email address or contact information provided at checkout when tracking is available.

Shipping times may vary depending on your location and the shipping carrier.

Modern Mama Customs cannot guarantee delivery by a specific date unless otherwise stated.

Multiple Packages

Your order may arrive in more than one package.

Print-on-demand products may be produced by different fulfillment providers or facilities. If you order multiple products, they may ship separately and arrive on different days.

Receiving only part of your order does not necessarily mean something is missing. Please check your shipping confirmation and tracking information for additional shipments.

Shipping Delays

Once an order has been shipped, carrier delays may occur due to weather, holidays, high shipping volumes, or other circumstances outside the control of Modern Mama Customs.

We are not responsible for delays caused by shipping carriers, but if you're having trouble with an order, please contact us and we'll do our best to help. 🩷

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, please contact us immediately.

We cannot guarantee that an address can be changed once an order has entered production or shipped.

Orders that are returned, lost, or delivered incorrectly due to an address entered incorrectly by the customer may require additional shipping or replacement costs.

RETURNS & EXCHANGES

Made-to-Order Products

Most Modern Mama Customs apparel and printed products are created specifically for you once your order is placed.

Because these products are made to order, we do not accept general returns or exchanges for buyer's remorse, ordering the wrong size, choosing the wrong color, or changing your mind after purchase.

Please carefully review the product description, color selection, and size chart before completing your order.

If you're unsure about sizing, please contact us before ordering. We're happy to help! 🫶🏼

Personalized & Custom Products

Personalized and custom-made products are final sale unless they arrive damaged, defective, or incorrect due to an error by Modern Mama Customs or our fulfillment provider.

Customers are responsible for checking all personalization information before submitting an order, including:

Items created correctly according to the information submitted by the customer are not eligible for a free replacement or refund because of an error in the information provided.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive the wrong product, please contact Modern Mama Customs as soon as possible.

For print-on-demand products, please report the problem within 30 days of receiving your order.

Include:

Your order number
A description of the problem
Clear photos showing the entire item
Close-up photos showing the defect or damage
Photos of the packaging when relevant

We may request additional photos or information in order to submit the issue to our fulfillment provider.

Once the issue has been reviewed and approved, an appropriate resolution may include a replacement or refund.

You generally do not need to return a damaged or defective print-on-demand product unless specifically instructed to do so.

Please contact us before mailing anything back.

WRONG SIZE ORDERED

Please use the size chart provided on the product page before purchasing.

Because our print-on-demand apparel is made specifically after your order is placed, ordering the incorrect size does not qualify as a manufacturing defect.

We cannot guarantee a free exchange, replacement, or refund when the size selected at checkout was produced correctly.

LOST PACKAGES

If your tracking information appears to be stuck or your package has not arrived within the expected delivery window, please contact us.

We will review the tracking information and, when applicable, work with the fulfillment provider or shipping carrier to determine the next step.

Please report packages believed to be lost as soon as possible so that we can investigate the issue within the fulfillment provider's claim period.

PACKAGES MARKED DELIVERED

If your tracking information shows Delivered but you cannot locate the package, please first:

Check your mailbox, porch, side doors, garage, and other possible delivery locations.
Ask other members of your household.
Check with nearby neighbors.
Allow a short period of time in case the carrier marked the package delivered before completing delivery.
Contact the shipping carrier using your tracking number.

If you still cannot locate your order, please contact Modern Mama Customs and we'll help determine what options may be available.

ORDER CHANGES & CANCELLATIONS

If you need to change or cancel an order, contact us immediately.

Print-on-demand orders may enter production shortly after they are submitted. Once production has started, we may be unable to edit or cancel the order.

Submitting a request to change or cancel an order does not guarantee that the request can be completed.

REFUNDS

If a refund is approved, it will generally be issued to the original payment method used at checkout.

Please allow time for your bank, credit card company, Shop Pay, or other payment provider to process and post the refund.

Processing times after a refund is issued are controlled by the payment provider and are outside of Modern Mama Customs' control.

Shipping charges are generally non-refundable unless otherwise determined as part of an approved claim.

HANDMADE & LOCALLY FULFILLED PRODUCTS

Some Modern Mama Customs products may be handmade, customized, or fulfilled directly by us rather than through our print-on-demand fulfillment provider.

Policies for these products may vary and will be stated on the applicable product listing when necessary.

Personalized and custom handmade products are generally final sale unless the product arrives damaged or Modern Mama Customs made an error while creating your order.